Basic Shipping Info
You'll be shown the available standard and expedited shipping options at checkout. You'll receive an email with a tracking number when your order ships.
Orders are generally processed within 2 business days, Monday through Friday, excluding holidays. Processing time is separate from carrier transit time. If you need your order sooner, please contact us and we'll do our best to accommodate you.
Yes! We offer free local pickup from our Irvine, California warehouse. Simply select Local Pickup at checkout if it's available for your order. You'll receive an email as soon as your order is ready, along with pickup instructions and our pickup hours. Please wait for the ready-for-pickup email before stopping by.
We offer free standard shipping on US orders of $40 or more. US orders under $40 are charged a $6 standard-shipping fee. Standard delivery generally takes 3–5 business days after the carrier receives the package. Delivery times are estimates and are not guaranteed.
Expedited shipping options may be available for an additional charge and will be displayed at checkout. Expedited shipping changes carrier transit time, not our order-processing time.
Available international shipping methods and rates are displayed at checkout. Delivery times vary by destination, and customs processing may cause delays.
Unless duties, taxes, or brokerage fees are collected or shown at checkout, the recipient is responsible for any charges assessed by the destination country.
We get it, sometimes plans change. If you need to cancel, please reach out as soon as possible. Because orders are processed quickly, we can’t guarantee changes or cancellations once processing has begun, but we’ll do our best to help.
We offer free standard shipping on US orders of $40 or more. US orders under $40 are charged a $6 standard-shipping fee. International shipping rates are displayed at checkout.
All packages ship directly from our headquarters in sunny Southern California.
FAQ
Below are some common questions about shipping, returns, and more
You can reach us via email at hello@honeycat.us. We generally respond within a few hours, but will always respond with 2 working days.
Although our fashion jewelry is durable, it's not invincible (note: it's sus if a brand tells you otherwise). Be mindful when wearing your jewelry around harsh lotions, cleaning agents, beauty products and water, and store it in a cool, dry place to discourage fading and tarnishing (pro-tip: this is how you should care for all your fashion jewelry).
We recommend taking your body's natural chemistry into account with regards to your personal pH level (your acidity/alkalinity) and the jewelry's metal composition into consideration when buying jewelry. High acidity levels can lead to metals greening, fading, or tarnishing quickly. 👎 Therefore, solid gold (versus gold plated) is generally a better material for those with higher acidity levels. 👍
Read more on materials & care here.
A little secret we’ll keep between us: our jewelry looks way more than it costs. We’re so confident you’ll agree, we offer a hassle-free return policy. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns must be packaged in their original jewelry box and in their original, unworn condition. Returns not in this condition are subject to a 5% restocking fee. Customized and made-to-order items, gift cards, blind bags, and final sale items cannot be returned or exchanged. Refunds are issued to the original payment method after the return is received, inspected, and approved.
For all US-based returns: Go here to start a return and receive a return label. An $8 return-label fee will be deducted from your refund. Our return service helps us track your return and delivery progress along with you.
For all returns outside of the United States: Please email us at hello@honeycat.us for return instructions. Please note we do not offer international return labels at this time.
All jewelry is packaged in a Honeycat embossed envelope box or padded pouch – which makes each piece gift giving ready. All orders are packed with a packing slip which doesn't display prices.
Go here to explore more gift options and add-ons!
All payments are security processed through Shopify. We accept all major credit cards, ShopPay, Amazon Pay, Apple Pay, and PayPal.
We design right out of our headquarters in Orange County, California. We primarily manufacture our jewelry in China and South Korea, with a small selection crafted in the United States.